Twilio Inc. is an American cloud communications platform-as-a-service (CPaaS) company headquartered in San Francisco, California. Founded in 2008, it provides a comprehensive suite of programmable communication tools that enable developers to integrate voice, text, chat, video, and email into their applications using simple web service APIs. By bridging the gap between the internet and global telecommunications networks, Twilio empowers businesses to build personalized customer engagement experiences at scale. Through strategic acquisitions like SendGrid and Segment, the company has evolved into a leading customer engagement platform that unifies communication channels with real-time customer data and AI-driven insights for over 300,000 global enterprises.
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